MCP for Aircall

MCP built for Aircall. Read every call and transcript from Claude, ChatGPT or Gemini — score calls fairly, find where handle time goes, see who hangs up waiting. Comes with 149 skills built in.

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Ask Claude to run a skill on Aircall…

Aircall MCP server. Community servers wrap the Aircall API with broad tool coverage. What none of them does is read a transcript the way call QA needs it read. Rulebase reads the conversations themselves — connect Aircall and ask Claude, ChatGPT, Gemini or Cursor a question that needs what was actually said, with 149 customer-operations skills carrying the method.

Quality assuranceScore Aircall calls without grading the transcriptionSet up or fix quality assurance for voice/phone support, including transcript-based and AI-graded call QA.
Talk timeFind where handle time goes before blaming anyoneQueuesSee who gives up waiting on holdRecordingsSet the rules for storing and deleting calls
01QA scorecard designBuild a scorecard, size the sample, keep auto-fails separateAll providersScorecards and calibration02Volume forecastingForecast contacts, and work out how many people you needAll providersDemand and capacity03Routing auditFind misroutes, ping-pong and queues nobody ownsAll providersRouting and backlog04Backlog triageFind the tickets in the backlog actually at riskAll providersRouting and backlog05Bot deflection analysisCheck whether the bot actually reduced contactsAll providersChannels and experience06Handle time analysisFind where handling time goes before anyone blames a personAll providersRouting and backlog07Repeat contact and FCRMeasure repeat contact properly, then FCR from itAll providersRouting and backlog08Cost to serveWork out what a contact really costs, defensiblyAll providersCost and content09Reviewer calibrationSee whether your reviewers agree, and fix bias and noise apartAll providersScorecards and calibration10CSAT and NPS surveysPick between CSAT, NPS and CES, and fix response biasAll providersChannels and experience11AI agent evaluationTest an AI agent before shipping a prompt or model changeAll providersAI oversight12Customer issue researchName why customers contact you, in causes you can removeAll providersDemand and capacity

Aircall and MCP

Is there an MCP server for Aircall?
Yes — community servers cover calls, contacts, SMS and AI insights through the Aircall API, and there are hosted options from Zapier and viaSocket. What none of them does is treat the call as evidence: transcribing it, checking transcription quality by segment before scoring, and sampling fairly across agents. That is what Rulebase does, with 149 customer-operations skills on top.
What if we have no transcripts?
Rulebase transcribes what you upload. The voice QA skill then checks transcription quality by segment before scoring, so agents are not marked down for the recogniser mishearing them.
Can it score calls the way a QA reviewer would?
Against your own scorecard, yes — and the skill is explicit about which criteria a transcript can support and which genuinely need the audio, rather than pretending the transcript is the call.

The other MCP servers for Aircall

  • aircall-mcp-server

    Communityby The Mobile First Company

    Unofficial, 73 tools across calls, contacts, SMS, users and teams, including transcripts and summaries.

  • aircall-mcp-server

    Communityby Cassia Research

    83 tools against the Aircall Public API, for Claude Desktop, Claude Code and Cursor.

  • Aircall MCP

    Supportedby Zapier

    Hosted, connecting Aircall actions to any MCP-capable AI tool.

Use one of these if you want to read or update Aircall records from an AI client — that is what they are for. Rulebase is for the questions they cannot answer: whether the bot is deflecting or merely containing, whether your reviewers agree, whether a complaint was identified, whether first contact resolution is real. Those need the conversation rather than the recorded fields, joined across channels so one customer counts once, in enough volume to sample defensibly.

How to connect Aircall to Claude, ChatGPT or Gemini

  1. Sync Aircall into Rulebase. Connect Aircall to a Rulebase workspace. Rulebase reads a copy of the conversation record; Aircall stays the system of record.
  2. Add the Rulebase MCP server to your AI client. Point Claude, ChatGPT, Gemini or Cursor at the Rulebase MCP server. The conversations, calls and transcripts become readable from the client you already use.
  3. Install the skills and ask. Run npx rulebase-skills install --all, then ask a question. The matching skill runs against your Aircall conversations and answers from what was actually said.

Other platforms: MCP for Zendesk, MCP for Freshdesk, MCP for Help Scout, MCP for Crisp, MCP for Five9, MCP for Genesys Cloud CX, MCP for NICE CXone, MCP for Avaya. Browse all 149 skills. Last reviewed 2026-08-10 · see which platforms publish an MCP server.

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