MCP for Five9

MCP built for Five9. Read every call and transcript from Claude, ChatGPT or Gemini — score calls fairly, find where handle time goes, see who abandons the queue. Comes with 149 skills built in.

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Works with
Ask Claude to run a skill on Five9…

Five9 MCP server. Community servers reach the Five9 admin and supervisor APIs. They report on the contact centre; they do not read the calls. Rulebase reads the conversations themselves — connect Five9 and ask Claude, ChatGPT, Gemini or Cursor a question that needs what was actually said, with 149 customer-operations skills carrying the method.

Quality assuranceScore Five9 calls without grading the transcriptionSet up or fix quality assurance for voice/phone support, including transcript-based and AI-graded call QA.
Talk timeFind where handle time goes before blaming anyoneQueuesSee who gives up waiting on holdQASample fairly per agent, not per ticket
01QA scorecard designBuild a scorecard, size the sample, keep auto-fails separateAll providersScorecards and calibration02Volume forecastingForecast contacts, and work out how many people you needAll providersDemand and capacity03Routing auditFind misroutes, ping-pong and queues nobody ownsAll providersRouting and backlog04Backlog triageFind the tickets in the backlog actually at riskAll providersRouting and backlog05Bot deflection analysisCheck whether the bot actually reduced contactsAll providersChannels and experience06Handle time analysisFind where handling time goes before anyone blames a personAll providersRouting and backlog07Repeat contact and FCRMeasure repeat contact properly, then FCR from itAll providersRouting and backlog08Cost to serveWork out what a contact really costs, defensiblyAll providersCost and content09Reviewer calibrationSee whether your reviewers agree, and fix bias and noise apartAll providersScorecards and calibration10CSAT and NPS surveysPick between CSAT, NPS and CES, and fix response biasAll providersChannels and experience11AI agent evaluationTest an AI agent before shipping a prompt or model changeAll providersAI oversight12Customer issue researchName why customers contact you, in causes you can removeAll providersDemand and capacity

Five9 and MCP

Is there an MCP server for Five9?
Yes — community servers read the operational surface: agent states, active interactions, queue statistics. That is real-time supervision, not the call. Rulebase takes the recordings and transcripts, so you can score calls against your own scorecard, measure where handle time goes and see who abandons — with 149 customer-operations skills on top.
Can it score calls against our own scorecard?
Yes, and the voice QA skill states which criteria a transcript can support and which need the audio, rather than pretending the transcript is the call.
Is call QA on transcripts good enough for a regulator?
It depends what you claim. The quality attestation skill exists to state the limits of an attestation precisely — what was reviewed, on what evidence, and what the sample can and cannot support.

The other MCP servers for Five9

  • five9-mcp

    Communityby martyfive9

    Runs on Cloudflare Workers. Agent states, active interactions and high-level contact centre statistics.

  • five9-mcp

    Communityby ryanshatz

    Another community implementation against the Five9 APIs.

Use one of these if you want to read or update Five9 records from an AI client — that is what they are for. Rulebase is for the questions they cannot answer: whether the bot is deflecting or merely containing, whether your reviewers agree, whether a complaint was identified, whether first contact resolution is real. Those need the conversation rather than the recorded fields, joined across channels so one customer counts once, in enough volume to sample defensibly.

How to connect Five9 to Claude, ChatGPT or Gemini

  1. Sync Five9 into Rulebase. Connect Five9 to a Rulebase workspace. Rulebase reads a copy of the conversation record; Five9 stays the system of record.
  2. Add the Rulebase MCP server to your AI client. Point Claude, ChatGPT, Gemini or Cursor at the Rulebase MCP server. The conversations, calls and transcripts become readable from the client you already use.
  3. Install the skills and ask. Run npx rulebase-skills install --all, then ask a question. The matching skill runs against your Five9 conversations and answers from what was actually said.

Other platforms: MCP for Zendesk, MCP for Freshdesk, MCP for Help Scout, MCP for Crisp, MCP for Aircall, MCP for Genesys Cloud CX, MCP for NICE CXone, MCP for Avaya. Browse all 149 skills. Last reviewed 2026-08-10 · see which platforms publish an MCP server.

Compliance and security
guardrails built in.

SOC 2 Type II. GDPR. PCI DSS. Zero AI training on your data. Built for the compliance demands of regulated financial services.

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SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our operations in Ireland, we operate under GDPR – the world's strictest standard for data privacy.

PCI DSS

We protect cardholder and payment data in line with PCI DSS standards, ensuring secure processing across all transactions.

Encryption

We encrypt your data with AES-256 at rest and TLS in transit, ensuring end-to-end protection for every byte.

Review every conversation. Act on what it finds.

AI for customer operations, built for financial services. Specialist agents chase every issue to resolution and every stalled customer to activation.

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